In Observance of a U.S. Holiday Agilent Cross Lab/ iLab Operations Software Support Help Desk will be closed during U.S. hours on Wednesday June 19th, 2024. We will resume regular U.S. support hours on Thursday June 20th, 2024. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone and we will prioritize those requests first.

IT Research and Innovation

Overview of Services


The mission of IT Research and Innovation is to collaborate and innovate on impactful health IT solutions combining data analytics, technological intervention, and user experience designs. We are proud to be an agile group, accelerating knowledge discovery and innovation through wide array of services. Collaboration is fundamental to our existence and progress. Synergies generated from working with domain experts, clinical expertise, and research talents have helped creating values to the organization and our patients. We are very interested in hearing from researchers about how we can improve the services we currently provide and what additional services are needed. Email your suggestions to R&




Yungui Huang Xu Zhang
Director, IT Research & Innovation

Business Manager, IT Research & Innovation

Links and Resources

Service requests can be submitted through Smartsheet Project Request, by emailing R&, or by calling the IS Service Desk at (614)355-5600 Monday through Friday between 8 AM and 5 PM.


Name Role Phone Email Location
Yungui Huang
(614) 355-5630
Xu Zhang
Business Manager
(614) 355-6691